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🌍 Global Shipping: USA, UK/EU, & Australia | 5-Day In-Home Saddle Trials

Return & Refund Policy

Effective Date: September 24, 2026

Last Updated: September 24, 2026

Brand / Business Entity: Premium Saddle Shop

Website: www.premiumsaddleshop.com

Contact Email: returns@premiumsaddleshop.com / support@premiumsaddleshop.com

At Premium Saddle Shop, we get it—finding the right saddle takes more than just looking at pictures online. It has to feel right for you and fit comfortably on your horse’s back. We want you to buy with complete confidence, which is why we offer a straightforward, fair return and exchange policy for our riding community across the United States, Europe (EU & UK), and Australia.

1. Our 5-Day Trial & Return Period

You have 5 days from the date of delivery to try your saddle or gear out.

  • Saddles (New & Used): You are welcome to gently place the saddle on your horse’s back over a clean, dry saddle pad to check the fit and balance. To receive a full refund (minus shipping costs), the saddle must come back in the same condition it arrived—clean, dry, and free of dirt, horse hair, sweat, or girth mark scuffs on the billets.

  • Tack & Accessories: Items must be unused, in their original packaging, and with all tags attached.

Note: Custom-made or specially altered saddles are non-refundable, unless there is a clear manufacturing defect covered under our Warranty Policy.

2. Condition Guidelines for Returns

To keep things fair for everyone, returned items are inspected when they arrive back at our shop:

Return Condition What Happens Next
Like-New / Pristine Full refund processed back to your original payment method (minus shipping).
Minor Wear or Dirt (e.g., light dust, faint billet marks) Subject to a modest cleaning/restocking fee (10%–15%) deducted from your refund.
Damaged or Marked (e.g., deep leather scratches, sweat marks) May be returned to you or assessed a higher restocking fee reflecting reduced resale value.

3. How to Start a Return

  1. Reach Out: Drop us an email at returns@premiumsaddleshop.com within 14 days of receiving your order. Include your order number, a brief reason for the return, and a couple of quick photos showing the item’s current condition.

  2. Get Your RMA & Address: Once approved, we will send you a Return Merchandise Authorization (RMA) number and the address for your nearest regional intake center in the US, UK/EU, or Australia.

  3. Pack & Ship: Securely box up the saddle in its original packaging with plenty of padding. Write your RMA number clearly on the outside of the box.

Return shipping costs are covered by the customer, unless we made an error with your order or the item arrived defective.

4. Refund Timeline

  • Inspection: Once your package reaches our local return facility, our team will inspect it within 2 to 4 business days.

  • Issuance: As soon as it passes inspection, we will issue your refund back to your original payment method (Credit Card, PayPal, Apple Pay, etc.).

  • Bank Processing: Depending on your bank, refunds usually show up on your statement within 3 to 7 business days.

5. Exchanges & Size Swaps

Need a different seat size, flap length, or tree width?

Let us know right away at support@premiumsaddleshop.com. We will hold the correct size in our inventory for you while your original saddle is on its way back. Once inspected, we’ll ship out the replacement. If there’s any price difference, we’ll settle the balance before sending it off.

6. Damaged or Wrong Items

If your package arrives damaged in transit or you received something different from what you ordered, please contact us within 48 hours of delivery. Send us a quick photo of the box and product, and we will send a prepaid shipping label and prioritize getting the right item to you immediately.

Need Help with Fit or Returns?

We’re equestrians too, and we’re always here to help you get the right setup.