Delivery & Dispatch Policy

At Premium Saddle Shop, getting your saddle to you safely and on time is our top priority. Because a quality saddle is a major investment, we pack every order in heavy-duty protective boxes and send it fully insured via trusted courier networks across the United States, Europe, and Australia.

1. 24-Hour Dispatch & Express Options

• 24-Hour Order Processing: We pack and hand over all in-stock saddles, bridles, and leatherwork to our couriers within 24 hours on working business days (Monday through Friday, excluding public holidays).

• Same-Day Delivery: In a rush? Orders placed before 11:00 AM EST on business days qualify for same-day dispatch in eligible metro areas. Available options show up automatically at checkout based on your delivery postal code.

• Pre-Owned Bench Verification: Second-hand saddles get one final bench check, billet inspection, and leather conditioning before being boxed, shipping within 24 hours of your order.

• Weekend Purchases: Orders placed over the weekend or on a public holiday ship out on the very next business day (Monday through Friday).

2. Address Requirements & PO Box Policy

To ensure your order arrives safely and meets our transit insurance rules:

• Physical Address Required: We ship exclusively to residential street addresses or verified business locations.

• No PO Boxes or APO/FPO Addresses: Major couriers (FedEx, UPS, DHL) cannot collect the required adult signature at PO Boxes or military addresses. If a PO Box is entered at checkout, we’ll hold your order and reach out to get a physical address before shipping.

3. Shipping Rates & Complimentary Delivery

• Calculated at Checkout: Shipping rates for tack and accessories are generated live based on your destination, parcel size, and weight.

• Complimentary New Saddle Shipping: We offer Free Fully Insured Standard Shipping on all new saddle purchases delivered within the continental US, UK, and mainland EU.

• Accessories & Care Products: Smaller items (like stirrups, girths, and saddle care) ship at simple, flat regional rates.

4. International Delivery Timelines

We team up with FedEx, UPS, DHL Express, and Royal Mail to deliver your order quickly and safely:

5. Transit Coverage & Delivery Signatures

We take full responsibility for your package from our workshop door to yours:

• Adult Signature Required: Every saddle delivery strictly requires an adult signature (18+) upon arrival. Drivers will not leave packages unattended on porches, steps, or around the barn yard.

• 100% Transit Protection: Every shipment heading to the USA, Europe, or Australia is fully insured against loss, theft, or damage along the way.

• Inspecting Your Package: Please take a look at the box when the driver hands it over. If the outer box looks crushed or damaged, ask the driver to make a formal note before signing, or refuse the package and let our team know right away.

6. How Your 5-Day Trial Window Works

If you’re trying a saddle through our 5-Day Saddle Trial Program, your trial officially starts on the day courier tracking marks the parcel as delivered.

• As soon as your order ships, you’ll receive an automated email with your direct tracking link.

• To return a saddle at the end of your trial, reach out to our team for a pre-paid insured return label to keep your package completely covered during transit.

7. Duties, Import Taxes & Customs

• US Destinations: Standard domestic orders carry no additional customs duties.

• UK & European Union: Orders ship under pre-cleared VAT/Customs protocols where available, or follow standard local import guidelines.

• Australia: Import duties and GST apply according to Australian Border Force rules for orders valued over AUD $1,000.

• Customs Handling: Local duties, clearance fees, and regional taxes are the customer’s responsibility unless explicitly collected at checkout.

8. Customer Care & Shipping Support

Have questions about an active order, international delivery times, or updating a shipping address before dispatch? Contact our fulfillment team and we’ll be happy to help:

• Email: support@premiumsaddleshop.com

• Phone: [Whatsapp Us:+1 (419) 280-0596]

• Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM EST